New Delhi: A major technical issue involving US tech giant Microsoft and American cybersecurity company Crowdstrike disrupted services globally today. Millions of Microsoft Windows users encountered the “Blue Screen of Death” error, causing their computers to shut down or restart.
Microsoft has identified the preliminary cause as a “configuration change” in its Azure backend workloads. This change led to interruptions between storage and compute resources, resulting in connectivity failures that impacted Microsoft 365 services dependent on these connections.
In an update on X, Microsoft stated, “Our services are seeing continuous improvements as we work on mitigation actions.”
Services Affected in India Due to Microsoft Outage
Airlines
The Microsoft outage caused significant disruptions for several airlines in India:
- Air India reported that its “digital systems have been temporarily impacted, leading to delays.”
- IndiGo indicated that the outage with Microsoft Azure resulted in “increased wait times at our contact centers and airports,” with potential delays in check-ins and longer queues.
- Akasa Air and SpiceJet also faced issues:
- Akasa Air stated, “Due to infrastructure problems with our service provider, some of our online services, including booking and check-in, will be temporarily unavailable.”
- SpiceJet mentioned, “We are currently experiencing technical issues that are affecting flight disruption updates. Our team is working to resolve the problem, and we apologize for the inconvenience. We will provide updates once the issue is fixed.”
Microsoft Apps
Users also faced difficulties accessing various Microsoft apps and services, including Microsoft 365, Microsoft Teams, and Microsoft Azure.
Additional Reports
According to the outage tracking website Downdetector, users also reported problems with other apps, including Instagram, Amazon, Gmail, as well as banking services from the State Bank of India, ICICI Bank, Bank of India, and HDFC Bank.
